Charleen Hsuan, JD, PhD, is an affiliate at the UCLA Center for Health Policy Research and an assistant professor in the Department of Health Policy and Administration at the Pennsylvania State University and affiliate law faculty at Penn State Law. 

Hsuan is the PI of a R01 from NIMHD on disparities in emergency department transfers. Her research focuses on how policies and laws influence quality, access, and disparities in emergency care and hospital care. These policies and laws include the Emergency Medical Treatment and Labor Act (EMTALA), Medicare’s Hospital Readmission Reduction Program, state licensing laws involving hospital transfers. In addition, her research has also examined policy issues including emergency department crowding and ambulatory care sensitive conditions, both of which particularly affect safety net hospitals. She has extensive experience working with hospital discharge data.

Hsuan has served on two CMS-funded committees to improve the quality and accessibility of emergency care. She serves as the lead of the health policy impact core of the Penn State Clinical and Translational Science Institute (CTSI). She is also an affiliate of the Penn State Center for Health Care and Policy Research and the Penn State Population Research Institute.

Prior to her earning her PhD, Hsuan practiced law as an associate at Goodwin Procter LLP in Boston, Massachusetts. Prior to earning her JD, Hsuan was a summer intern in the Appeals and Opinions division of the State of New York Office of the Attorney General, a research assistant at the Harvard School of Public Health, and an associate consultant at Health Benchmarks, Inc.

Hsuan received her BS in molecular, cellular, and developmental biology from Yale University, her JD from Columbia Law School, and her PhD in health policy and management from the UCLA Fielding School of Public Health.

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Are Improvements Still Needed to the Modified Hospital Readmissions Reduction Program: a Health and Retirement Study (2000–2014)? (Journal of General Internal Medicine)
Journal Article
Journal Article

Are Improvements Still Needed to the Modified Hospital Readmissions Reduction Program: a Health and Retirement Study (2000–2014)? (Journal of General Internal Medicine)

Summary: To address concerns that the Hospital Readmissions Reduction Program (HRRP) unfairly penalized safety net hospitals treating patients with high social and functional risks, Medicare recently modified HRRP to compare hospitals with similar proportions of high-risk, dual-eligible patients ("peer group hospitals"). Whether the change fully accounts for patients' social and functional risks is unknown

Authors examine risk-standardized readmission rates (RSRRs) and hospital penalties after adding patient-level social and functional and community-level risk factors.

Using 2000–2014 Medicare hospital discharge, Health and Retirement Study, and community-level data, authors identified latent factors for patient social and functional factors and community factors. Authors estimated RSRRs for peer groups and by safety net status using four hierarchical logistic regression models: "base" (HRRP model); "patient" (base plus patient factors); "community" (base plus community factors); and "full" (all factors). The proportion of hospitals penalized was calculated by safety net status. Authors looked at 20,255 fee-for-service Medicare beneficiaries (65+) with eligible index hospitalizations.

Findings: Half of safety net hospitals are in peer group 5. Compared with other hospitals, peer group 5 hospitals (most dual-eligibles) treated sicker, more functionally limited patients from socially disadvantaged groups. RSRRs decreased by 0.7% for peer groups 2 and 4 and 1.3% for peer group 5 under the patient and full (versus base) models. Measured performance improved after adjusting for patient risk factors for hospitals in peer group 4 and 5 hospitals, but worsened for those in peer groups 1, 2, and 3. Under the patient (versus base) model, fewer safety net hospitals (48.7% versus 51.3%) but more non-safety net hospitals (50.0% versus 49.1%) were penalized.

Patient-level risk adjustment decreased RSRRs for hospitals serving more at-risk patients and proportion of safety net hospitals penalized, while modestly increasing RSRRs and proportion of non-safety net hospitals penalized. Results suggest HRRP modifications may not fully account for hospital variation in patient-level risk.

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Ambulance Diversions Following Public Hospital Emergency Department
Journal Article
Journal Article

Ambulance Diversions Following Public Hospital Emergency Department

​This study aimed to examine whether hospitals are more likely to temporarily close their emergency departments (EDs) to ambulances (through ambulance diversions) if neighboring diverting hospitals are public vs. private. Authors analyzed ambulance diversion logs for California hospitals, discharge data, and hospital characteristics data from California's Office of Statewide Health Planning and Development and the American Hospital Association (2007).

They match public and private (nonprofit or for-profit) hospitals by distance and size and use random-effects models examining diversion probability and timing of private hospitals following diversions by neighboring public vs matched private hospitals.   Hospitals are 3.6 percent more likely to declare diversions if neighboring diverting hospitals are public vs private. Hospitals declaring diversions have lower ED occupancy after neighboring public hospitals divert. Hospitals have 4.2 percent shorter diversions if neighboring diverting hospitals are public vs private. When the neighboring hospital ends its diversion first, hospitals terminate diversions 4.2 percent sooner if the neighboring hospital is public vs private.   Authors conclude that sample hospitals respond differently to diversions by neighboring public (vs private) hospitals, suggesting that these hospitals might be strategically declaring ambulance diversions to avoid treating low-paying patients served by public hospitals.


Publication Authors:
  • Charleen Hsuan, JD, PhD
  • Ninez A. Ponce, PhD, MPP
  • Thomas Rice, PhD
  • Jack Needleman, PhD, FAAN
  • et al
Health Equity and Hospital Readmissions: Does Inclusion of Patient Functional and Social Complexity Improve Predictiveness? (Journal of General Internal Medicine)
Journal Article
Journal Article

Health Equity and Hospital Readmissions: Does Inclusion of Patient Functional and Social Complexity Improve Predictiveness? (Journal of General Internal Medicine)

Medicare’s Hospital Readmissions Reduction Program (HRRP) was intended to encourage hospitals to improve care for older adults. However, the program has raised health equity concerns because its risk-adjustment model does not account for patient social complexity; the concern is that HRRP may aggravate health care disparities by penalizing financially challenged hospitals and reducing their resources to improve care. Authors examined 1,742 observations for fee-for-service Medicare beneficiaries ages ≥ 65 years from 2006 to 2012 Medicare hospital and linked Health and Retirement Study (HRS) data. Social support data were obtained from the HRS Psychosocial and Lifestyle Questionnaire (PLQ), given every other wave to a randomly chosen half of the full HRS sample. Outcomes were CMS unplanned hospital-wide 30-day readmissions.

Authors compared the discrimination of three models: (1) the CMS base model (adjusting for age, sex, and clinical risk factors), (2) the CMS base model additionally adjusting for patient sociodemographics, functional/health status, health behaviors, and social factors (“full model”), and (3) the CMS base model additionally adjusting for income and race (“proxy model”). Patient health and social factors and healthy behavior were modeled as four latent factors using factor analysis: (1) socioeconomic status was indicated by household income and wealth; (2) poor health and functioning by self-rated health, indices of chronic conditions and difficulties with activities of daily living (ADL) and instrumental ADLs, receipt of home care, cognitive impairment, and use of psychiatric medications; (3) negative social support was indicated by negative support from spouse, child, other family, and friends; and (4) healthy behaviors by regular vigorous, moderate, and light household physical activity. Predictiveness was measured using model concordance, or the c-statistic.

The sample had an average age of 74.8 years and was majority male. On average, respondents had two chronic conditions, with 35% reporting fair or poor health. Overall, 11.9% of respondents were readmitted. We observed limited differences in latent factors measuring health/functioning, social factors, and health behaviors by readmission status. In multivariable analyses, compared to the base CMS model, the full model had better predictiveness, but the proxy model did not.



Publication Authors:
  • Geoffrey J. Hoffman
  • Charleen Hsuan, JD, PhD
  • Ninez A. Ponce, PhD, MPP
  • et al
Complying with the Emergency Medical Treatment and Labor Act (EMTALA): Challenges and Solutions (Journal of Healthcare Risk Management)
Journal Article
Journal Article

Complying with the Emergency Medical Treatment and Labor Act (EMTALA): Challenges and Solutions (Journal of Healthcare Risk Management)

​The Emergency Medical Treatment and Labor Act (EMTALA), which requires Medicare-participating hospitals to provide emergency care to patients regardless of their ability to pay, plays an important role in protecting the uninsured. Yet many hospitals do not comply. 

The study examines the reasons for noncompliance and proposes solutions. Authors conducted 11 semi-structured key informant interviews with hospitals, hospital associations, and patient safety organizations in the Centers for Medicare and Medicaid Services region with the highest number of EMTALA complaints filed. 

Respondents identified 5 main causes of noncompliance: financial incentives to avoid unprofitable patients, ignorance of EMTALA's requirements, high-referral burden at hospitals receiving EMTALA transfer patients, reluctance to jeopardize relationships with transfer partners by reporting borderline EMTALA violations, and opposing priorities of hospitals and physicians.



Publication Authors:
  • Charleen Hsuan, JD, PhD
  • Ninez A. Ponce, PhD, MPP
  • Jack Needleman, PhD, FAAN
  • et al
Are Improvements Still Needed to the Modified Hospital Readmissions Reduction Program: a Health and Retirement Study (2000–2014)? (Journal of General Internal Medicine)
Journal Article
Journal Article

Are Improvements Still Needed to the Modified Hospital Readmissions Reduction Program: a Health and Retirement Study (2000–2014)? (Journal of General Internal Medicine)

Summary: To address concerns that the Hospital Readmissions Reduction Program (HRRP) unfairly penalized safety net hospitals treating patients with high social and functional risks, Medicare recently modified HRRP to compare hospitals with similar proportions of high-risk, dual-eligible patients ("peer group hospitals"). Whether the change fully accounts for patients' social and functional risks is unknown

Authors examine risk-standardized readmission rates (RSRRs) and hospital penalties after adding patient-level social and functional and community-level risk factors.

Using 2000–2014 Medicare hospital discharge, Health and Retirement Study, and community-level data, authors identified latent factors for patient social and functional factors and community factors. Authors estimated RSRRs for peer groups and by safety net status using four hierarchical logistic regression models: "base" (HRRP model); "patient" (base plus patient factors); "community" (base plus community factors); and "full" (all factors). The proportion of hospitals penalized was calculated by safety net status. Authors looked at 20,255 fee-for-service Medicare beneficiaries (65+) with eligible index hospitalizations.

Findings: Half of safety net hospitals are in peer group 5. Compared with other hospitals, peer group 5 hospitals (most dual-eligibles) treated sicker, more functionally limited patients from socially disadvantaged groups. RSRRs decreased by 0.7% for peer groups 2 and 4 and 1.3% for peer group 5 under the patient and full (versus base) models. Measured performance improved after adjusting for patient risk factors for hospitals in peer group 4 and 5 hospitals, but worsened for those in peer groups 1, 2, and 3. Under the patient (versus base) model, fewer safety net hospitals (48.7% versus 51.3%) but more non-safety net hospitals (50.0% versus 49.1%) were penalized.

Patient-level risk adjustment decreased RSRRs for hospitals serving more at-risk patients and proportion of safety net hospitals penalized, while modestly increasing RSRRs and proportion of non-safety net hospitals penalized. Results suggest HRRP modifications may not fully account for hospital variation in patient-level risk.

Read the Publication:

View All Publications

Ambulance Diversions Following Public Hospital Emergency Department
Journal Article
Journal Article

Ambulance Diversions Following Public Hospital Emergency Department

​This study aimed to examine whether hospitals are more likely to temporarily close their emergency departments (EDs) to ambulances (through ambulance diversions) if neighboring diverting hospitals are public vs. private. Authors analyzed ambulance diversion logs for California hospitals, discharge data, and hospital characteristics data from California's Office of Statewide Health Planning and Development and the American Hospital Association (2007).

They match public and private (nonprofit or for-profit) hospitals by distance and size and use random-effects models examining diversion probability and timing of private hospitals following diversions by neighboring public vs matched private hospitals.   Hospitals are 3.6 percent more likely to declare diversions if neighboring diverting hospitals are public vs private. Hospitals declaring diversions have lower ED occupancy after neighboring public hospitals divert. Hospitals have 4.2 percent shorter diversions if neighboring diverting hospitals are public vs private. When the neighboring hospital ends its diversion first, hospitals terminate diversions 4.2 percent sooner if the neighboring hospital is public vs private.   Authors conclude that sample hospitals respond differently to diversions by neighboring public (vs private) hospitals, suggesting that these hospitals might be strategically declaring ambulance diversions to avoid treating low-paying patients served by public hospitals.


Publication Authors:
  • Charleen Hsuan, JD, PhD
  • Ninez A. Ponce, PhD, MPP
  • Thomas Rice, PhD
  • Jack Needleman, PhD, FAAN
  • et al
Health Equity and Hospital Readmissions: Does Inclusion of Patient Functional and Social Complexity Improve Predictiveness? (Journal of General Internal Medicine)
Journal Article
Journal Article

Health Equity and Hospital Readmissions: Does Inclusion of Patient Functional and Social Complexity Improve Predictiveness? (Journal of General Internal Medicine)

Medicare’s Hospital Readmissions Reduction Program (HRRP) was intended to encourage hospitals to improve care for older adults. However, the program has raised health equity concerns because its risk-adjustment model does not account for patient social complexity; the concern is that HRRP may aggravate health care disparities by penalizing financially challenged hospitals and reducing their resources to improve care. Authors examined 1,742 observations for fee-for-service Medicare beneficiaries ages ≥ 65 years from 2006 to 2012 Medicare hospital and linked Health and Retirement Study (HRS) data. Social support data were obtained from the HRS Psychosocial and Lifestyle Questionnaire (PLQ), given every other wave to a randomly chosen half of the full HRS sample. Outcomes were CMS unplanned hospital-wide 30-day readmissions.

Authors compared the discrimination of three models: (1) the CMS base model (adjusting for age, sex, and clinical risk factors), (2) the CMS base model additionally adjusting for patient sociodemographics, functional/health status, health behaviors, and social factors (“full model”), and (3) the CMS base model additionally adjusting for income and race (“proxy model”). Patient health and social factors and healthy behavior were modeled as four latent factors using factor analysis: (1) socioeconomic status was indicated by household income and wealth; (2) poor health and functioning by self-rated health, indices of chronic conditions and difficulties with activities of daily living (ADL) and instrumental ADLs, receipt of home care, cognitive impairment, and use of psychiatric medications; (3) negative social support was indicated by negative support from spouse, child, other family, and friends; and (4) healthy behaviors by regular vigorous, moderate, and light household physical activity. Predictiveness was measured using model concordance, or the c-statistic.

The sample had an average age of 74.8 years and was majority male. On average, respondents had two chronic conditions, with 35% reporting fair or poor health. Overall, 11.9% of respondents were readmitted. We observed limited differences in latent factors measuring health/functioning, social factors, and health behaviors by readmission status. In multivariable analyses, compared to the base CMS model, the full model had better predictiveness, but the proxy model did not.



Publication Authors:
  • Geoffrey J. Hoffman
  • Charleen Hsuan, JD, PhD
  • Ninez A. Ponce, PhD, MPP
  • et al